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Mentorus Privacy Policy

Effective Date: August 12, 2026 · Last Updated: October 17, 2026

This Privacy Policy explains how Astra Inc, operating the Mentorus application and website (“Mentorus”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information when you use the Mentorus mobile application, the web application at app-mentorus.com/app, the website at app-mentorus.com, and related services.

Data Controller / Service Operator: Astra Inc, 630 E Garfield Ave, 14, Glendale, CA 91205, United States.

Privacy and Support Contact: support@app-mentorus.com

1. Information We Collect

The information we process depends on the Mentorus features you choose to use.

Account Information

When you create an account, we may process:

  • email address;
  • account identifier;
  • securely hashed authentication credentials (we never store your password in plain text);
  • profile name or display name;
  • account settings and preferences, including interface language.

Profile, Goals and Progress

When you use Mentorus, you may provide or generate information such as:

  • goals and the steps you plan;
  • progress records and completed practices;
  • morning rituals and reminder settings;
  • notes you create;
  • habits and their check-ins;
  • journal entries (morning rituals, evening reflections, weekly reviews) and mood or anxiety check-ins;
  • onboarding answers: first name, age group, important life areas, what holds you back, reminder preferences;
  • on Android, if you grant usage access: daily time spent in social and entertainment apps (screen time);
  • the mentors you choose to talk to.

Conversations with Mentors

When you chat with a mentor, we process the content of your messages and the mentor’s replies in order to run the conversation and keep your history available across your devices.

Conversation content may touch personal topics you choose to discuss — you decide what to share. We do not use conversation content for advertising and never sell it.

Voice Data

If you use voice calls, your speech is transmitted to our own self-hosted speech-recognition server, where it is converted into text. The recognized text is used to generate the mentor’s reply.

Call audio is processed for recognition only and is not stored permanently. Your voice is never sent to a third-party AI provider. The mentor’s voice reply is synthesized on our own voice server or, for the mentors Alex, Emmy, Victoria and George, by ElevenLabs from the text of the mentor’s reply (see section 3).

Technical Information

We may process limited technical information necessary to operate and secure Mentorus, including:

  • IP address;
  • device and operating-system information;
  • application or browser version;
  • login and authentication events;
  • server and error logs;
  • push-notification token, if you enable notifications.

2. How We Use Information

We use personal information only as necessary to provide and operate Mentorus, including to:

  • create and manage your account;
  • run conversations with mentors and generate their replies;
  • provide voice calls, including speech recognition;
  • store and display your goals, progress, rituals and notes;
  • synchronize information between supported devices and the web version;
  • send reminders and notifications you enable;
  • provide customer support;
  • maintain security and prevent unauthorized access;
  • diagnose technical problems;
  • comply with applicable legal obligations.

We do not use the content of your conversations for behavioral advertising.

3. AI Processing and Third-Party AI Providers

Mentor replies are generated by third-party artificial intelligence services. Before anything is sent to them, the app shows a consent screen that explains what is sent and to whom, and asks for your permission. Nothing is sent to these providers until you tap “Allow sharing”. If you decline, the chat, voice calls and the mentor’s journal comments are switched off and no data is sent to these providers; goals, habits, the journal and the rest of the app keep working.

You can review or withdraw your consent at any time in the app: Profile → Settings → “AI mentor & your data”. Withdrawal takes effect immediately for all future requests; our servers also refuse to forward your data to the AI provider after you decline.

DeepSeek — text generation

Recipient: Hangzhou DeepSeek Artificial Intelligence Co., Ltd. (DeepSeek API), People’s Republic of China. Purpose: to generate the mentor’s replies, comments on journal entries, and weekly or monthly recaps. Data sent:

  • the messages you write or say to the mentor (calls are transcribed on our own server; only text is sent) and up to the last 20 messages of the conversation;
  • the text of a journal entry and its mood score, when the mentor comments on it (can be turned off separately in the Profile);
  • a short context for a personal reply: titles of your active goals and next steps, progress and streaks, habit titles and check-in counts, note titles and tags, the type, mood and first 200 characters of your latest journal entry, average mood and anxiety, what holds you back (from the onboarding quiz), and average daily screen time;
  • for weekly and monthly recaps: activity counts for the period (active days, rituals, reflections, completed steps, habit streaks, average screen time).

Not sent to DeepSeek: your name, email address, password, age, date of birth, country, account identifier, IP address, device identifiers or voice recordings.

ElevenLabs — voice synthesis

Recipient: Eleven Labs Inc., United States. Purpose: to voice the replies of the mentors Alex, Emmy, Victoria and George during calls. Data sent: only the text of the mentor’s reply (which may refer to what you said) and the voice settings. Your own messages, voice and account data are not sent to ElevenLabs. Requests are made by our voice server, so ElevenLabs does not receive your IP address.

How this data is protected

  • Data is sent only from our servers to the providers’ official APIs over encrypted connections (HTTPS/TLS), without your account identifiers.
  • Only the minimum needed for a reply is sent: a limited history window and short excerpts rather than your full records.
  • We do not share your data with the providers for advertising, profiling or sale.
  • Providers process the data under their API terms and privacy policies, which require them to protect it and to use it only to provide their service. We use only providers whose terms offer protection at least equal to the protection described in this Privacy Policy, and we will update this section if a provider changes.
  • Speech recognition runs on our own server; no AI provider receives your voice.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we process personal information based on:

  • Performance of a contract — where processing is necessary to provide the Mentorus services you request.
  • Consent — for sending your data to third-party AI providers (asked on a separate screen before the first AI request), and where you authorize optional device permissions, including the microphone (for voice calls), notifications or usage access (screen time).
  • Legitimate interests — where necessary to maintain security, prevent abuse, troubleshoot technical problems, or protect our legal rights, provided those interests do not override your rights.
  • Legal obligations — where information must be processed or retained to comply with applicable law.

You may withdraw consent at any time: AI sharing in Profile → Settings → “AI mentor & your data”, device permissions in your system settings.

5. Sharing of Personal Information

We do not sell personal information. We do not sell the content of your conversations.

We may disclose limited information to service providers only where necessary to operate Mentorus, including providers of:

  • hosting and infrastructure;
  • database services;
  • AI providers — DeepSeek (text generation) and ElevenLabs (voice synthesis), only with your consent and only the data listed in section 3;
  • email services (account verification and password reset emails);
  • push notifications — Google Firebase Cloud Messaging and Apple Push Notification service receive a device token and the notification text.

These providers may process information only as necessary to provide their services.

Information may also be disclosed where required by applicable law, legal process, court order, or where necessary to protect the security and legal rights of Mentorus or its users.

6. Payments

Mentorus is currently free. The app offers no in-app purchases, subscriptions or paid plans, and we do not process payments or payment information.

If paid features are introduced in the future, they will be offered through Apple In-App Purchase and Google Play Billing, and this Privacy Policy will be updated before they become available.

7. Data Retention

We keep personal information only for as long as reasonably necessary to provide Mentorus or comply with applicable legal obligations.

Account, profile, conversation, goal and progress information is generally retained while your Mentorus account remains active. Call audio is not retained: it is processed for speech recognition and then discarded.

After account deletion, account-related personal information is deleted or anonymized, except where limited retention is required for:

  • legal obligations;
  • accounting or transaction records;
  • fraud prevention;
  • security;
  • dispute resolution;
  • establishment or defense of legal claims.

Information retained solely for these purposes is not used for ordinary Mentorus functionality.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or loss. These measures may include:

  • encrypted transmission using HTTPS;
  • secure authentication;
  • password hashing;
  • access restrictions;
  • infrastructure and security monitoring.

No electronic system can guarantee absolute security. If you believe your account has been compromised, contact support@app-mentorus.com.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • access your personal information;
  • obtain information about how it is processed;
  • correct inaccurate information;
  • request deletion;
  • request restriction of processing;
  • object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent;
  • submit a complaint to an applicable data protection authority.

Residents of jurisdictions including the European Economic Area, United Kingdom, California, and certain other U.S. states may have additional rights under applicable privacy laws. Mentorus does not discriminate against users for exercising applicable privacy rights.

To exercise a privacy right, contact support@app-mentorus.com. We may request reasonable information necessary to verify your identity or account ownership.

10. Changing or Correcting Your Profile Information

Information available for editing can be changed directly in the app: Profile → Settings.

If you need to correct information that cannot be changed directly in the application, contact support@app-mentorus.com from the email address associated with your Mentorus account. Recommended subject: “Profile Update Request”. Please include the email address associated with your account and the information you want to correct or update.

For security reasons, never send your Mentorus password by email.

11. Account and Data Deletion

You may request permanent deletion of your Mentorus account and associated personal information in either of the following ways:

  • in the app: Profile → Settings → Delete account (password confirmation required);
  • by emailing support@app-mentorus.com from the email address associated with your account.

Recommended subject: “Account Deletion Request”. You may write: “Please permanently delete my Mentorus account and the personal data associated with it. Account email: [your email address].”

We may request reasonable verification that you are the owner of the account before processing the request. Do not send your password.

After deletion is completed, your account cannot be restored. Conversations, goals, progress and other personal information associated with the account will be deleted or anonymized, except where limited retention is required or permitted by applicable law.

Deleting your account also stops any further processing by AI providers. Data already sent to a provider to generate a reply is handled under that provider’s retention terms.

12. Children’s Privacy

Mentorus is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Where local law requires parental or guardian consent for users above 13 but below the applicable age of digital consent, the required authorization must be obtained before using the services.

If you believe a child has provided personal information in violation of applicable law, contact support@app-mentorus.com.

13. International Data Processing

Mentorus is operated by Astra Inc in the United States. Depending on where you live and where our service providers operate, personal information may be processed outside your country of residence — in particular, data you consent to share with DeepSeek is processed in the People’s Republic of China, and data sent to ElevenLabs in the United States.

Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when Mentorus features, legal requirements, or our data-processing practices change. The current version will be published at app-mentorus.com, together with the updated “Last Updated” date.

Where required by law, we will provide additional notice before material changes take effect.

15. Contact

For questions concerning privacy, your personal information, correction of account information, or deletion of your account, contact:

  • Astra Inc, 630 E Garfield Ave, 14, Glendale, CA 91205, United States
  • Email: support@app-mentorus.com
  • Website: app-mentorus.com